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How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and the choices you control.

Account data protectionWallet transaction recordsCookie and device trackingYour access and deletion rightsContact privacy team anytime
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PRIVACY QUESTIONS

Reach Our Privacy Team

If you want to see what data we hold, ask us to correct something, or request deletion after closing your account, contact our privacy team through any channel below. We respond to data requests within seven business days and walk you through the verification steps before releasing or removing records.

Email Privacy Team Send your data request or privacy question to our dedicated inbox. Include your registered mobile number or account email so we can verify ownership before sharing any personal records.
Live Chat Escalation Start a live chat session and ask the agent to escalate your request to the privacy desk. They will tag your conversation and route it to the team that handles access, correction and deletion requests.
Account Settings Portal Log in and visit the privacy section under account settings. You can download a copy of your transaction history, update your contact details, or submit a formal data deletion request directly from that page.
DATA SAFEGUARDS

How We Protect Your Privacy

We encrypt your bKash, Nagad and Rocket wallet details at rest and in transit using industry-standard protocols. Session tokens expire after thirty minutes of inactivity, and we log every account access event so you can review login history in your settings. We limit internal access to personal data on a need-to-know basis and audit our data flows quarterly to catch any unnecessary collection or retention.

Encrypted Wallet Storage Your payment credentials and transaction records are encrypted with AES-256 before they hit our database. We never store your bKash, Nagad or Rocket PIN, and we never see your full card number when you use bank transfer.
Cookie Control Panel We set essential cookies to keep you logged in and preference cookies to remember your language choice. You can disable non-essential cookies in your browser settings without losing access to the lobby or your wallet.
Data Retention Schedule Active account data stays live as long as you keep playing. Closed accounts move to archive, where we hold transaction records for the legal minimum, then purge personal identifiers after ninety days unless a dispute or audit requires longer retention.
Your Access Rights You can request a copy of all data we hold, ask us to correct outdated details, or submit a deletion request after closing your account. Contact our privacy team through email, live chat or the account settings portal to start the process.

Common Privacy Questions

We collect your mobile number, email address, and date of birth to verify your identity. When you deposit, we log your bKash, Nagad or Rocket wallet ID and transaction timestamps to process the payment and maintain financial records.

We keep your bet logs, deposit records and withdrawal requests as long as your account is active, plus the retention period required under financial regulations. After you close your account, we archive transaction data for audit purposes, then delete personal identifiers within ninety days.

You can request early deletion by contacting our privacy team, but we must keep transaction records for the minimum period required by anti-fraud and financial rules. Once that period expires, we purge all remaining personal data tied to your closed account.

We share payment details with bKash, Nagad, Rocket and bank processors to complete deposits and withdrawals. We pass session tokens to game studios so you can load live tables and slots. We never sell your data to marketing companies or unrelated third parties.

Log in, go to account settings, and open the cookie preferences panel. Toggle off analytics and preference cookies if you prefer not to be tracked. Essential cookies that keep you logged in will remain active because they are required for the lobby to function.

Email our privacy team or start a live chat and ask the agent to escalate your correction request. Provide the field that needs updating and proof of the correct detail, such as a new mobile number or updated email address, so we can verify and fix it.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.